【want change the order color/size or Additional purchase】
Please connect with us by twitter DM(@aiyu931028) or mail(sales@melodyc.org).
Change the order color/size→We can only accept the color/size change during the per-order time and only per-order goods can accept the change.
At stock goods or any received goods without any quality problem will not be accepted to change.
tell us your order number and change item ，we will change the color when we send the package.
Additional purchase→please order the goods you want to add，and tell us your order number，we will return the second shipping fee to you。please DO NOT cancel your order by paypal directly.
【order cancel】
Only per-order products in per-order time can accept the cancellation.At stock produts can't accpet any cancellation.
If the cancel is still in the per-order time,we can accept the cancel .But you must pay the cancel service fee to Paypal,because paypal need you to pay that service fee.Not us need you to pay that.
So when you received the return money you just can only get the amount under you have payed.please DO NOT cancel your order by paypal directly.We will return the money by our shop.
BUT if the cancel is out the per-order time ,you can only have one chance to cancel the order, if the next time you are still want to cancel order out of the per-order time,we will block your account.It will make our stock a real mess!!So please DO NOT cancel the order easily after the per-order time.
【After-serviece】
If the products don't have any quality problem.We will not accept returns for products that have been damaged in your care, delay shipment or if you have changed your mind.
Defect on arrival：
If your product arrived with defect, please take photos and videos and send them to our Customer support at sales@melodyc.org within 15 days after you receive the product. After verification and confirmation of the case, we will provide two solutions for you: we will send you a new product or give you a 100% refund.
Wrong product:
If you received the wrong product, please take photos and videos and send them to our Customer support at sales@melodyc.org within 15 days after you receive the product. we will provide two solutions for you: we will send you a new product or give you a 100% refund.
Refunds
If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.